Add dropdown fields to support forms
Problem
Support forms only support text input, forcing customers to type free-form text instead of selecting from predefined options. This leads to inconsistent or missing categorization data.
Request
Add dropdown field type to support forms so customers can select from a list of options for better routing and data consistency.
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ADMIN RESPONSEJul 24, 2025
Your idea is now live and open for voting.
This was added on the portal submission forms, but we also need it on the form channel forms.