All ideas

Request Support file uploads (Excel, OneNote) to account records for storing customer profile details.

Problem Context link pattern matching is limited to a single character class, so documents with mixed formats (digits only, letters only, both, or with dashes/slashes) cannot be matched by the same context link rule. Request Expand context link pa...

Problem Transferring ownership of an individual inbox to another teammate requires contacting Front Support, adding unnecessary friction and delay. Request Allow inbox owners and company admins to transfer individual inbox ownership to another tea...

Problem Admins cannot set default permissions for new teammates, requiring manual permission configuration for each new user added to the platform. Request Allow admins to define default permission sets for new teammates so that newly invited user...

Problem When emails are logged to HubSpot via Front's integration, they are marked as 'unassigned' and do not appear in activity reports, making it impossible to track email volume by team member. Request Populate the 'Assigned to' or 'Created by'...

Problem The HubSpot plugin logs all sent and received emails to team contact records, including those for internal teammates. Request Provide an option to exclude specific contacts from HubSpot logging, or allow smart rules to define exclusions by...

Request Add Google Dialogflow integration to Chat, similar to Twilio Flex's Dialogflow implementation.

Request Enable syncing of Salesforce person accounts into Front contacts.

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...

Problem Recipient lists must be re-imported for each new sequence, making it inefficient to reuse the same list across multiple sequences. Request Create a recipient folder feature to store and reuse recipient lists across sequences without re-imp...