All ideas

Problem Users must switch between multiple tools (Front, CRM, knowledge base, back-office systems, integrations like Jira and Asana) to search for information needed to respond to customer requests. Request Enable unified search across external to...

Problem Currently, only one admin can edit the chatbot flow at a time. Request Support multiple admins editing the chatbot flow simultaneously.

Problem Smart QA scorecards don't currently surface audit trail information that could provide context for quality assessments. Request Include audit trail data in Smart QA scorecards, such as who added tags, message deletions, and usage of messag...

Problem Context link pattern matching is limited to a single character class, so documents with mixed formats (digits only, letters only, both, or with dashes/slashes) cannot be matched by the same context link rule. Request Expand context link pa...

Problem Tags are limited to colors, making it harder to visually organize conversations by specific partners or categories. Customers managing multiple partners need more distinctive visual indicators. Request Allow custom emojis, such as company ...

Problem Transferring ownership of an individual inbox to another teammate requires contacting Front Support, adding unnecessary friction and delay. Request Allow inbox owners and company admins to transfer individual inbox ownership to another tea...

Problem When emails are logged to HubSpot via Front's integration, they are marked as 'unassigned' and do not appear in activity reports, making it impossible to track email volume by team member. Request Populate the 'Assigned to' or 'Created by'...

Problem The HubSpot plugin logs all sent and received emails to team contact records, including those for internal teammates. Request Provide an option to exclude specific contacts from HubSpot logging, or allow smart rules to define exclusions by...

Request Add Google Dialogflow integration to Chat, similar to Twilio Flex's Dialogflow implementation.

Problem Organizations with strict data residency or compliance requirements need to ensure that access to production systems is restricted based on the geographic location of personnel. Request Provide controls to restrict access to production sys...