All ideas

Problem Pinned comments in discussions require scrolling through long lists to find specific content. Request Add search functionality to filter and find pinned comments.

Problem The search filters displayed under the search bar are fixed. Agents often use some filters (like subject line) but rarely use others (like tags). Request Allow agents to customize which search filters appear by default in the search bar.

Problem Emails are sometimes sent to the wrong domain or recipients, and there's no confirmation step to prevent this. Request Add a confirmation popup that displays the recipients before sending an email.

Problem Including a user's scheduling link in email signatures currently requires a workaround using Teammate custom fields. Request Support variables in signature templates to automatically include each user's scheduling link. Context May require...

Request Add Zoom Chat as a channel to send and receive messages from Zoom chats.

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...

Problem Admins cannot set default permissions for new teammates, requiring manual permission configuration for each new user added to the platform. Request Allow admins to define default permission sets for new teammates so that newly invited user...

Problem Only company admins can create, edit, and delete custom fields. This bottleneck prevents workspace admins from independently configuring the workflows they need. Request Allow admins to grant custom field management permissions to workspac...

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...

Problem The sidebar displays shared inboxes and assigned conversations in a fixed order that doesn't match workflow preferences. Request Allow customization to place shared inboxes above assigned conversations.