All ideas

Request Add Zoom Chat as a channel to send and receive messages from Zoom chats.

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...

Problem Only company admins can create, edit, and delete custom fields. This bottleneck prevents workspace admins from independently configuring the workflows they need. Request Allow admins to grant custom field management permissions to workspac...

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...

Problem The sidebar displays shared inboxes and assigned conversations in a fixed order that doesn't match workflow preferences. Request Allow customization to place shared inboxes above assigned conversations.

Problem Users must switch between multiple tools (Front, CRM, knowledge base, back-office systems, integrations like Jira and Asana) to search for information needed to respond to customer requests. Request Enable unified search across external to...

Request Provide a select-all feature for easier text highlighting and selection on mobile devices.

Problem Currently, only one admin can edit the chatbot flow at a time. Request Support multiple admins editing the chatbot flow simultaneously.

Problem The conversation list time format toggle (time of last activity vs. time since last activity) can be accidentally changed by clicking on the time display. This causes unintended format switches. Request Move the time format setting to pers...

Problem Date custom fields assume midnight time and convert to UTC, causing dates to shift backward (e.g., Jan 1/25 displays as Dec 31/24 4PM). Text-based workarounds prevent date-based reporting. Request Add a date-only custom field format that s...