All ideas

Problem Chatbot flows cannot access data from external databases (such as order systems), so common questions that could be deflected cannot be automatically answered. Request Enable chatbot flows to query external databases and use the retrieved ...

Request Enable on-premises Jira instances to connect to Front, matching the existing Jira Cloud integration.

Request Add a setting to customize the font size used when reading and composing messages, such as size 13.

Problem Read receipts (seen notifications) are limited to conversations with four or fewer recipients, which does not cover many common group email scenarios. Request Increase the recipient threshold for read receipts to support conversations with...

Problem Managing teammate custom fields requires navigating into each individual user. Request Show and edit custom fields directly in the teammates table without opening individual profiles.

Request Enable automated email delivery of Live Dashboard snapshots on a set schedule to track open and waiting conversations without manual checks.

Problem Moving a conversation between inboxes incorrectly increments both new workload (for the destination inbox) and closed workload (for the source inbox), even though no actual workload was created or resolved. Request Update metric calculatio...

Problem The unresolved conversations metric produces confusing results, particularly in time-based breakdowns and heat maps, and may double-count conversations. Request Clarify or redefine the metric to accurately reflect conversation status.

Problem Including a user's scheduling link in email signatures currently requires a workaround using Teammate custom fields. Request Support variables in signature templates to automatically include each user's scheduling link. Context May require...

Request Add Zoom Chat as a channel to send and receive messages from Zoom chats.