All ideas

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...

Customer would like to integrate with Saber

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...

For instance: find number of conversations by tag and by inbox

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).