All ideas

When analyzing one person's stats, I would like to exclude the email threads that only have one email without an answer. They could be considered as automatic emails (example: someone has accepted my calendar invite).

Request Support exporting and importing contact notes during contact management.

Request Expose a knowledge base API endpoint to query all articles. This is a common feature in support vendor platforms.

Problem Application webhooks are currently restricted to shared inboxes only and cannot be used with private inboxes. Request Extend webhook support to include private inboxes.

Problem When a conversation has multiple linked conversations, it's difficult to identify the purpose or status of each link. Request Add visual markers or labels to distinguish linked conversations and their relationships.

Problem Queueing many messages with Send Later to expire at the same time can trigger rate-limiting errors, preventing messages from being sent. Request Automatically stagger the send times of bulk Send Later messages to distribute the sending loa...

Problem Managing large spam mailboxes with hundreds or thousands of messages is impractical. Current restrictions require selecting messages individually rather than using bulk operations, making it impossible to clear spam efficiently. Request Al...

Problem Desktop calendar reminders do not display the event date, making them appear as though the event is happening today even if scheduled for a future date. Request Include the event date on calendar reminder notifications so users can identif...

Problem Message timestamps expand to show absolute dates (e.g., 'Apr 3, 1:30pm') but do not include the day of the week, making it hard to count business days and account for weekends. Request Include the day of the week in expanded timestamp disp...

Request Support hyphen and date formatting options for Ticket IDs.