All ideas

Request Add channel filtering when viewing a contact's recent conversations so users can quickly find emails or chats by type.

Problem Signatures must be selected manually for each conversation, regardless of its classification or context. Request Add ability to link tags to signature templates so signatures are automatically applied when a tag is assigned (e.g., prospect...

Problem Application webhooks receive notifications for all subscribed event types across all shared inboxes. Developers must receive and ignore large amounts of data from inboxes they don't need to monitor. Request Allow application webhooks to be...

Problem Scheduling link descriptions only appear in the calendar after a time slot is selected and confirmed, not during the selection process. Request Display the scheduling link description when invitees view available time slots so they underst...

Problem No visibility into teammate working hours across time zones when scheduling meetings, making it difficult to find suitable meeting times. Request Display working hours blocks on teammate calendars to aid scheduling across different time zo...

Request Support exporting and importing contact notes during contact management.

Problem Support forms only support text input, forcing customers to type free-form text instead of selecting from predefined options. This leads to inconsistent or missing categorization data. Request Add dropdown field type to support forms so cu...

Request Expose a knowledge base API endpoint to query all articles. This is a common feature in support vendor platforms.

Problem When an email is sent to multiple teammates' personal inboxes, assignments made by one teammate to another are invisible to the others unless all are in the conversation's internal chat. Request Display assignments between teammates on ema...

Problem Rules cannot set values or trigger based on dropdown menu custom fields, limiting automation options for workflows that rely on categorizing conversations using dropdown selections. Request Extend rule functionality to support setting valu...