All ideas

Request Add the ability to copy a link to a knowledge base article directly from the right-hand sidebar, making it easier to share articles in conversation comments.

Request Add an optional automatic CC feature when composing or replying to emails.

Problem First Response Time and Response Time metrics include internal emails. When a conversation has both internal and external emails, all emails count toward the metrics, making it impossible to measure response times to external parties only....

Problem Custom SMTP channels support higher attachment limits than Front's default (~25MB), but there's no way to set a custom default. Request Add an option to set default attachment size limits for new channels created in a team account.

Problem Front is only available in English, limiting usability for Italian-speaking teams. Request Add Italian as a supported interface language option.

Problem Conversations with more than 100 emails only display "100+" instead of the actual count, making it impossible to know the true volume. Request Display the precise number of emails in conversations exceeding 100.

Request Provide a metric to measure new conversations started by end customers.

Problem When using 'reply in a new window,' the reply editor opens as a small popup window over the Front interface instead of maximizing to full screen or moving to a secondary display. Request Allow the reply window to open full screen, and idea...

Problem Admins can only set uniform assignment limits for all teammates. Request Allow admins to set complex, per-teammate assignment rules (e.g., max 1 chat and max 5 emails for a specific teammate).

Allow tag and empty inbox creation from the rule editor to speed up creation.