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Categories Chatbots
Created by Guest
Created on May 15, 2025

Chatbot Transcript: Show Present+Selected options for multi-choice fields

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this.

It's tricky to tell the difference between multi-select options the user entered vs free-text fields.

It would be useful to expose the options the visitor was presented with + the option they selected in multi-select cases - this should provide teammates with a little more context around the chat path the user took to get to this point.

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