All ideas

Problem When composing, can only attach files from local computer or Google Drive, not from other locations within Front. Request Search and attach any email or document from anywhere in Front (other conversations, archived mailbox) directly in th...

Problem Users must manually select Reply All for each email they want to reply to the full group. Request Allow administrators to set Reply All as the default reply option for all team members.

Problem Can't create tasks in Podio directly from Front emails, requiring manual task creation in another tool. Request Add integration to create Podio tasks directly from conversations, similar to existing Gmail integration capabilities.

Problem When deleting a calendar event with attendees, the confirmation modal does not clearly indicate whether a cancellation notification will be sent to attendees. Request Clarify the calendar event deletion flow to explicitly state that attend...

Problem Linking to related knowledge base articles while editing requires manual URL entry. Request Support wiki-style shortcuts (like [[article name]]) to quickly link related knowledge base articles.

Problem Users perform the same searches repeatedly (e.g., @mentions, specific tags) without a way to quickly access them. Request Allow users to save search results to the sidebar for easy reuse.

Problem Important conversations can be accidentally archived or snoozed, preventing action from being taken. Request Add ability to lock conversations to prevent archive or snooze actions.

Problem Teams need to see multiple ticket attributes at a glance to quickly assess priority and status without opening each ticket. Request Add a grid/table view where users can customize which columns are displayed (severity, customer, SLA violat...

Many rules in our setup automatically add tags based on specific keywords or actions. However, tags are sometimes applied and never removed, making it hard to trace their origin. Currently, the only way to find when a tag was added is by scrolling...

Request Add the ability to copy a link to a knowledge base article directly from the right-hand sidebar, making it easier to share articles in conversation comments.