All ideas

Request Support integration with external CSAT platforms through an API, allowing customer satisfaction surveys to be filled in directly within Front.

Problem Message timestamps expand to show absolute dates (e.g., 'Apr 3, 1:30pm') but do not include the day of the week, making it hard to count business days and account for weekends. Request Include the day of the week in expanded timestamp disp...

Request Support hyphen and date formatting options for Ticket IDs.

Problem When deleting a calendar event with attendees, the confirmation modal does not clearly indicate whether a cancellation notification will be sent to attendees. Request Clarify the calendar event deletion flow to explicitly state that attend...

Problem Linking to related knowledge base articles while editing requires manual URL entry. Request Support wiki-style shortcuts (like [[article name]]) to quickly link related knowledge base articles.

Problem There is no quick way to see the total number of teammates in a workspace. The only workaround is checking billing license usage, which shows company-wide totals rather than per-workspace counts. Request Display the total teammate count fo...

Problem Email threads can only be forwarded one message at a time. There is no way to forward an entire thread with all messages and attachments as a single action. Request Support forwarding complete email threads including all messages and attac...

Problem In the inbox view, shared drafts are prioritized over the latest comments, making recent conversation activity difficult to see. Request Display both shared drafts and the latest comments together in the inbox view so teammates can review ...

Problem Other rule types have a 'test conversation' button to verify rule behavior before deployment, but CSAT rules do not have this testing capability. Request Add a test button to CSAT rules so users can verify the rule is working correctly (e....

Problem Shared inbox filters allow filtering by tags that are applied, but not by tags that are missing. This makes it hard to verify that tagging rules are functioning correctly—requiring manual review of conversations one by one. Request Add a f...