All ideas

Problem Customers sometimes send complete credit card numbers in emails, creating security and fraud risk for both parties. Request Automatically redact sensitive payment card information (credit card numbers) before messages are stored in the inbox.

Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...

Problem Important conversations can be accidentally archived or snoozed, preventing action from being taken. Request Add ability to lock conversations to prevent archive or snooze actions.

Request Build an Apple Watch application for accessing Front on wearable devices.

Problem Teams need to see multiple ticket attributes at a glance to quickly assess priority and status without opening each ticket. Request Add a grid/table view where users can customize which columns are displayed (severity, customer, SLA violat...

Many rules in our setup automatically add tags based on specific keywords or actions. However, tags are sometimes applied and never removed, making it hard to trace their origin. Currently, the only way to find when a tag was added is by scrolling...

Problem Searching with quotation marks like "fee" still returns similar terms like "feedback" instead of only exact matches. Request When quotation marks are used, return only exact matches, especially for tag searches.

Request Share Excel spreadsheets through Front conversations.

Problem The mobile app limits calendar integration to 3 calendars, which is insufficient for users managing multiple calendars across different companies or white-label partnerships. Request Remove or increase the calendar limit in the mobile app ...

Problem The calendar view reverts to the default weekly view each time the app is closed and reopened, requiring users to manually switch back to month view. Request Persist the user's calendar view preference (e.g., month view) across app sessions.