All ideas

Problem Creating multiple Dynamic Objects with similar configurations requires building each from scratch, duplicating effort for variations. Request Ability to duplicate an existing Dynamic Object to quickly create variants with modified settings.

Problem Conversations can only be merged if they are in the same list, preventing consolidation of conversations across different states like open, assigned, and archived. Request Allow merging conversations from different lists, with the ability ...

Problem Email draft composition lacks formatting options available in other tools, such as horizontal lines and format painter. Request Add support for inserting horizontal lines and format painter tool in email drafts.

Problem Unassigned conversations with a Waiting status don't appear in the Unassigned view, creating a blind spot where messages can be missed. Request Display all unassigned conversations regardless of status in the Unassigned view.

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...

Request Build an Apple Watch application for accessing Front on wearable devices.

Carpool is requesting the ability to push teammate status to be reflected in their Microsoft Teams Status

Problem When customers include images in the message body, they don't automatically become attachments when conversations are forwarded or exported. Request Automatically convert inline or embedded images from message bodies into file attachments.

Problem The API doesn't provide timestamp information for conversation status changes, making it impossible to retrieve when a conversation was resolved or statuses were updated. Request Include resolved_at and timestamp fields for all custom stat...

Problem Vidyard videos cannot be embedded in Knowledge Base articles (YouTube, Vimeo, and Loom are supported). When importing articles from other platforms that contain Vidyard videos, the KB importer removes them. Request Support embedding Vidyar...