All ideas

Problem Salesforce syncs run during work hours and impact Salesforce performance, which can disrupt other dependent tools and systems. Request Allow custom scheduling of CRM sync to run outside business hours.

Problem To add company-wide messages or announcements to teammate signatures, each signature must be edited individually. Request Bulk update all teammate signatures to append a company message (e.g., office closings, announcements).

Current Calendar Time Can NOT be entered in 24hr Time Format! Many organizations operate on 24hr (Military) time. The current time entry data format requires a ':' to be added between the first two (2) and second two (2) digits of times entered. T...

Problem Instagram DM integration only imports new messages; previous conversation history is lost when onboarding to Front. Request Allow import of historical Instagram DM conversations when setting up the integration to preserve customer context.

Problem Articles are deeply nested in categories and sections, making it hard to locate drafts you were editing when returning to them. Request Add a sidebar item in the Knowledge Base view to quickly find drafts and articles with pending changes.

Problem Invalid email addresses can be submitted when booking calendar links, leading to booking failures or invalid contact records. Request Validate email addresses on calendar booking forms and prevent submission of invalid email addresses.

Problem Password fields in Front's login flow do not have a visibility toggle. Users cannot verify their input, which is especially frustrating when pasting credentials from a password manager. Request Add a "show/hide password" toggle to all pass...

Problem Automated messages from Meta Business Suite, especially those triggered by running ads, are not synced to Front. Request Support syncing automated and ad-prompted messages from Meta Business Suite alongside organic direct messages.

Problem Desktop app only offers two view options (default and compact), limiting layout customization. Request Provide additional customization options for the desktop app layout.

Request Display ticket status names in different languages to improve the experience for non-English speaking teams and customers.