All ideas

Current Calendar Time Can NOT be entered in 24hr Time Format! Many organizations operate on 24hr (Military) time. The current time entry data format requires a ':' to be added between the first two (2) and second two (2) digits of times entered. T...

Problem When exporting data, users have to recreate filters and column settings from the screen, duplicating work already done in the UI. Request Export table data with all currently applied filters, column selections, and formatting preserved so ...

Problem Unlike Outlook and Gmail, Front doesn't allow users to schedule meetings during times that already have calendar conflicts. Request Enable booking calendar time slots that overlap with existing meetings.

Problem Shared inbox order is not synchronized across team members' devices, creating inconsistency in how the team views their inboxes. Request Sync shared inbox order changes across all team members' devices in real-time.

Problem In completed chatbot transcripts, it is difficult to distinguish between multi-choice options the user was presented with versus free-text fields they entered. Request Display both the available options presented to the visitor and their s...

Problem The side-by-side inbox and email list view is overwhelming and prevents focus; the pop-out view does not allow toggling between threads. Request Add view options to display only the email list or only a single email without the side-by-sid...

Problem Instagram DM integration only imports new messages; previous conversation history is lost when onboarding to Front. Request Allow import of historical Instagram DM conversations when setting up the integration to preserve customer context.

Problem Application object custom field variables are hidden in drafts until the draft is taken over, creating confusion about whether variables exist. Request Display app object fields and variables in drafts before takeover so teammates can see ...

Problem Long server URLs are truncated in the Connector configuration interface, making it difficult to verify the complete endpoint. Request Display the full server URL in a tooltip when hovering over a truncated URL field.

Request Support integration with external CSAT platforms through an API, allowing customer satisfaction surveys to be filled in directly within Front.