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    Allow KB article suggestions from internal users in Front inbox

    The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
    almost 2 years ago in Knowledge Base 0 Backlog

    Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

    SMS channels should be able to send/receive video files in 2024
    almost 2 years ago in Twilio 0 Backlog

    HubSpot integration supports creating/editing Tickets

    Get the possibilities to create a ticket through the Hubspot plugin
    almost 2 years ago in Existing integrations 0 Backlog

    CSAT: generic link with no limited number of uses

    Create a link that can be shared easily in any email, or by chat, SMS, etc.
    almost 4 years ago in CSAT 0 Backlog

    Non-scalar metrics in API

    Tables, line charts etc
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Use old sync logic for initial inbox import

    Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...
    almost 2 years ago in Channel management / Two-way sync 0 Backlog

    Expensify Integration

    It would be great to have an expensify integration so we could just upload our receipts directly.
    almost 2 years ago in New integration requests 0 Backlog

    Provide simpler way to compute the user hash automatically

    Instead of requiring that a user hash be computed based on HMAC-SHA256, expose some API devs can call to automatically generate this based when the verifications ecret is passed in.
    almost 2 years ago in Core API / Developer Platform 0 Backlog

    applescript integration

    AppleScript is a scripting language created by Apple Inc. that facilitates automated control over scriptable Mac applications. First introduced in System 7, it is currently included in all versions of macOS as part of a package of system automatio...
    almost 2 years ago in New integration requests 0 Backlog

    Hitting enter instead of being required to hit send in chat bot

    It is very unfriendly to require our customers to click on the send button in the text box versus just hitting enter. Please add this to a coming list of upgrades :)
    almost 2 years ago in Chatbots 0 Backlog