All ideas

See multiple tags through time at once.

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.

Our team used to use the "Play Emails" feature in Outlook where Outlook would read the text of an email aloud over audio to the user. This would help them with making sure sentences flowed and they didn't miss any major talking points. It was also...

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.

Quality of life feature as emails and full usernames don't have duplicates and are stable through time.

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.