All ideas

Problem Macros and quick actions are only accessible from conversations, limiting their usefulness as a cross-team operations platform. Request Enable macro execution from contact, account, and app object cards via quick action buttons.

Problem The chatbot requires users to click the send button instead of using the standard Enter key shortcut, creating a poor and non-standard user experience. Request Allow pressing Enter to send messages in the chatbot instead of requiring a cli...

Problem Users can't easily start a new chat from the main chat modal; the current workaround (undo button) is not intuitive. Request Provide an API or UI feature to display a "Start new conversation" button prominently in the chat footer so users ...

Problem Currently, forms and polls cannot be created directly within Front's message composition experience. Request Integrate Microsoft Forms to enable easy form submission and poll creation directly in Composer.

Keeping an external record of workspace configuration requires periodic polling of the API, which is inefficient and not real-time. To support better auditing and configuration backups, Webhooks integration should be expanded to include admin even...

Problem Cannot distinguish chatbot interactions from ad-driven traffic when tracking conversions in Google Ads. Request Track Google Ads conversion events for chatbot interactions to measure engagement of ad-driven visitors.

Problem When attaching files, must choose between computer and Google Drive each time, which is repetitive for users with a preferred source. Request Set a default attachment source so the attachment button immediately opens your preferred locatio...

Request Allow users to pause and resume Salesforce CRM synchronization as needed.

Problem Salesforce syncs run during work hours and impact Salesforce performance, which can disrupt other dependent tools and systems. Request Allow custom scheduling of CRM sync to run outside business hours.

Problem To add company-wide messages or announcements to teammate signatures, each signature must be edited individually. Request Bulk update all teammate signatures to append a company message (e.g., office closings, announcements).