All ideas

Request Enable syncing internal notes between Front conversations and Zoho CRM records.

Request Support custom lead rating fields when synchronizing data with Zoho CRM.

Problem In the inbox view, shared drafts are prioritized over the latest comments, making recent conversation activity difficult to see. Request Display both shared drafts and the latest comments together in the inbox view so teammates can review ...

Request Provide a metric to measure new conversations started by end customers.

Problem Desktop app only offers two view options (default and compact), limiting layout customization. Request Provide additional customization options for the desktop app layout.

Allow tag and empty inbox creation from the rule editor to speed up creation.

Problem description: When using the feature to create a message template, add a contact and potentially other features, if you need to change tab e.g. go to your emails tab (or other tab), in Front to get some information from an email to paste in...

Problem There's no way for end customers or agents to confirm conversation resolution, which is important for tickets that serve as proof of completion. Request Allow end customers and agents to manually mark conversations as solved or resolved.

Current Limitations: The thread filter only allows searching by specific tags. There’s no option to exclude threads that contain certain tags. Filtering is based on the latest message date, but not on when a tag was added. Rules only apply to acti...

Problem The Time goals analytics report only displays the score against goals, not the actual average reply time and first reply time metrics needed to evaluate team performance. Request Add average reply time and first reply time metrics for each...