All ideas

Problem Users need to tag conversations in shared inboxes for personal classification, but can't apply personal tags because rules only run on individual inboxes. Request Allow users to apply private or personal tags to conversations in shared inb...

Problem Currently need to use third-party tools to access when messages are read. Request Expose seen receipt events via webhooks so integrations can react to message read status.

Problem Front supports standard URLs as hyperlinks, but not network file paths (like shared folder paths). This differs from Outlook, which allows hyperlinking to local or network folder locations. Request Support hyperlinks to network and local f...

Problem Reschedule links don't work with recurring meetings. If a meeting is set to recur, invited participants cannot modify the meeting time using the reschedule link—this only works for non-recurring meetings. Request Support reschedule links f...

Problem When importing messages via the API, you can only assign new tags, not existing ones. Request Allow the import message endpoint to add existing tags to imported messages.

Request Track the number of CSAT surveys sent to monitor survey distribution and response rates.

Request Expose all email headers, which may contain important information like links in custom header values.

Request Apply filter conditions to the timestamp of the last message in a conversation, enabling searches like "messages before last week" to find conversations based on recent activity.

Request Trigger dynamic object creation when a conversation title is edited.

Problem When a conversation is in multiple shared inboxes, the only way to unsubscribe from one inbox is to move the conversation to a single destination inbox. Request Allow unsubscribing a conversation from a specific shared inbox without being ...