All ideas

Request Add a native Box integration to Front, enabling seamless file sharing and document collaboration within conversations.

Problem Articles are deeply nested in categories and sections, making it hard to locate drafts you were editing when returning to them. Request Add a sidebar item in the Knowledge Base view to quickly find drafts and articles with pending changes.

Problem When a field is removed from Salesforce or Hubspot sync settings, it remains on all existing contacts. Only newly synced contacts reflect the field removal. Request When a field is removed from sync settings, delete that field from all exi...

Problem Invalid email addresses can be submitted when booking calendar links, leading to booking failures or invalid contact records. Request Validate email addresses on calendar booking forms and prevent submission of invalid email addresses.

Problem Password fields in Front's login flow do not have a visibility toggle. Users cannot verify their input, which is especially frustrating when pasting credentials from a password manager. Request Add a "show/hide password" toggle to all pass...

Problem Automated messages from Meta Business Suite, especially those triggered by running ads, are not synced to Front. Request Support syncing automated and ad-prompted messages from Meta Business Suite alongside organic direct messages.

Request Add channel filtering when viewing a contact's recent conversations so users can quickly find emails or chats by type.

Problem Application webhooks receive notifications for all subscribed event types across all shared inboxes. Developers must receive and ignore large amounts of data from inboxes they don't need to monitor. Request Allow application webhooks to be...

Request Display ticket status names in different languages to improve the experience for non-English speaking teams and customers.

Problem In long email and internal comment threads, finding comments from a specific teammate is time-consuming because there is no way to filter or search by participant. Request Add the ability to search or filter comments by participant/author ...