All ideas

Problem Managing large spam mailboxes with hundreds or thousands of messages is impractical. Current restrictions require selecting messages individually rather than using bulk operations, making it impossible to clear spam efficiently. Request Al...

Request Add a native Agile CRM integration to Front, enabling synchronization of customer data and conversation history with Agile CRM.

Request Create a GitLab integration with the same capabilities available in the GitHub integration, including issue linking and automation.

Request Add a native Box integration to Front, enabling seamless file sharing and document collaboration within conversations.

Problem The Search Conversation endpoint only filters by a conversation's first message timestamp using before/after parameters. This doesn't support searching conversations by their most recent activity. Request Add the ability to filter conversa...

Request Integrate Affinity as a plug-in to bring Affinity's data and features into your Front workspace.

Problem When reassigning a conversation to a different inbox or assignee, the conversation immediately disappears from the user's view, preventing them from adding internal comments or additional context before the change takes effect. Request Add...

Problem The Chat widget automatically sends an intro message when the page loads, causing the widget to show a notification badge even though the visitor hasn't initiated contact. This creates a false impression of an unread message. Request Allow...

Problem Users need access to conversations in inboxes they don't have direct access to. Request Allow users to duplicate a conversation from another inbox into their own accessible inboxes.

Problem When a chat visitor doesn't provide a name, Front auto-generates a unique placeholder name (like "Blue Elephant"). Agents then reply using these placeholder names, which is not the desired behavior. Request Don't auto-generate placeholder ...