All ideas

Problem The Search Conversation endpoint only filters by a conversation's first message timestamp using before/after parameters. This doesn't support searching conversations by their most recent activity. Request Add the ability to filter conversa...

Request Integrate Affinity as a plug-in to bring Affinity's data and features into your Front workspace.

Problem There is no quick way to see the total number of teammates in a workspace. The only workaround is checking billing license usage, which shows company-wide totals rather than per-workspace counts. Request Display the total teammate count fo...

Problem Email threads can only be forwarded one message at a time. There is no way to forward an entire thread with all messages and attachments as a single action. Request Support forwarding complete email threads including all messages and attac...

Problem The Chat widget automatically sends an intro message when the page loads, causing the widget to show a notification badge even though the visitor hasn't initiated contact. This creates a false impression of an unread message. Request Allow...

Problem Other rule types have a 'test conversation' button to verify rule behavior before deployment, but CSAT rules do not have this testing capability. Request Add a test button to CSAT rules so users can verify the rule is working correctly (e....

Problem Shared inbox filters allow filtering by tags that are applied, but not by tags that are missing. This makes it hard to verify that tagging rules are functioning correctly—requiring manual review of conversations one by one. Request Add a f...

Problem When a chat visitor doesn't provide a name, Front auto-generates a unique placeholder name (like "Blue Elephant"). Agents then reply using these placeholder names, which is not the desired behavior. Request Don't auto-generate placeholder ...

Request Provide analytics showing which pages customers use to initiate help requests through the Chat widget.

Request Add an optional automatic CC feature when composing or replying to emails.