All ideas

Request Provide analytics showing which pages customers use to initiate help requests through the Chat widget.

Problem Links in emails are not visually distinguished from regular text, making them less obvious to recipients. Request Automatically underline links in emails to improve visibility and clarity.

Problem When Help Center articles are shared on social channels like X, they lack preview images. This makes the links less compelling and harder for users to verify they're legitimate support resources. Request Allow Help Center articles to inclu...

Problem The Help Center lacks visual formatting options to emphasize important information like warnings, tips, or critical details. This makes it harder to guide users' attention to key content. Request Add callout formatting (similar to Notion) ...

Problem Team roles cannot be used as dynamic variables within teammate groups. This means custom field rules that reference team membership must be manually updated whenever internal team structures change. Request Add support for team roles as dy...

Problem The copy and delete actions for email addresses in the Contact panel are inconsistent. The primary email displays a copy action, while additional emails show a delete action on hover. Request Standardize these actions across all email addr...

Problem Developers cannot programmatically move or reorganize messages between conversations. This requires manual UI operations even in applications that manage conversations at scale. Request Expose an API endpoint to move one or more messages f...

Problem Dynamic object extraction currently requires exact text matches, limiting flexibility for real-world use cases. Request Improve dynamic object extraction to support flexible pattern matching beyond exact text.

Problem Front Chat only supports Front's native chatbots. Teams using third-party chatbot platforms with more advanced training and conversational capabilities cannot integrate them with Front's help desk. Request Enable integration of third-party...

Problem When a response time SLA is breached, team admins can't quickly find the exact message or timestamp where the breach occurred. Currently they must manually scroll through the entire conversation to locate this point. Request Show the exact...