I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo.
We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive" with "unassign" so we do that when we're done talking to the client. But when they respond or another specialist picks it up, we are still subscribed to the convo and thus get unwanted notifications. I then have to click a second time on "unsubscribe" after having received the annoying notification, so it doubles my notifications and the time it takes to clear my inbox.
This seems less like an optional function and more of a necessity from our company's workflow perspective.