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    CSAT: shorten link

    Shorter CSAT link
    almost 4 years ago in CSAT 0 Backlog

    Delete button in iOS apps - move to next message automatically

    Working through messages in the iOS app could be greatly improved with 2 tiny changes. Can we have a delete button at the top? Most messages get either archived or deleted, and at the moment, you have to click two buttons to delete a message. Ther...
    almost 2 years ago in Mobile 0 Backlog

    To have a send and unsubscribe option in addition to send and archive or send and snooze.

    No description provided
    almost 2 years ago in Core Product Experience 0 Backlog

    Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

    We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
    almost 2 years ago in CSAT / Workflows 0 Backlog

    Quoted Reply on Telegram or WhatsApp

    I've noticed that quoting messages in replies isn't supported for Telegram and WhatsApp via Front. Replies sent through Front don't show the "in reply to message" format, unlike direct replies from personal Telegram on mobile, leading to them appe...
    almost 2 years ago in Developer Platform 1 Backlog

    Different Internal & External Names

    Have different Internal and External Seat Names, that way when we send emails, clients always see it's from Tenet Support, but when we need to review which agents send a message, we have separate INternal names, so we can tell.
    almost 2 years ago in Core Product Experience 0 Backlog

    Allow the ability to toggle off image links upon hover

    When one hovers over images in emails, the standard functionality is to show the image link very large and clear. However, image links with many UTMs and/or long URLs often take up way too much space and can affect the browsing experience of the e...
    almost 2 years ago in Core Product Experience 0 Backlog

    Schedule reports to Slack

    Instead of an email, send a Slack. This might be hackable with a shared inbox and our Slack integration
    almost 4 years ago in Scheduling and automation 0 Backlog

    Edited Comments via API webhook

    When a comment is added, it is sent via API webhook but if that same comment is edited, this data is not sent via API
    almost 2 years ago in Developer Platform 0 Backlog

    Analytics connector: Looker

    Expose Analytics data directly to Looker (or make the integration easy)
    almost 4 years ago in Exports, API and connectors 0 Backlog