All ideas

Problem Knowledge Base articles display "last time edited" metadata, which is unnecessary when using the KB as a FAQ for external clients who only need current information. Request Option to hide the "last time edited" timestamp from Knowledge Bas...

Problem Users color-code calendar events to distinguish meetings by customer or audience for priority management, but cannot set colors when accepting meeting invitations. Request Add the ability to set event color while accepting a meeting invita...

Request Display the chat widget automatically when visitors land on your website, improving initial engagement without requiring them to find or click the launcher.

Problem Travel requests arrive in email but require manual parsing and searching for available flights. There's no automatic way to extract travel details (dates, destinations, travel class) from incoming emails and surface matching flight options...

Problem Customers sometimes send complete credit card numbers in emails, creating security and fraud risk for both parties. Request Automatically redact sensitive payment card information (credit card numbers) before messages are stored in the inbox.

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...

Problem Inboxes can be flooded with excessive messages from a single sender, impacting team productivity. Request Ability to set a maximum number of messages a sender can send per day.

Problem Calendar events can be accidentally saved to the wrong calendar, but unlike Google Calendar, Front doesn't allow changing the calendar after creation. Request Ability to move a calendar event to a different calendar after it has been saved.

Problem Rules that create tags based on links in conversations only work when links are pasted as plain text, not when they're formatted as clickable hyperlinks with href attributes. Request Ability to extract and process URLs from href attributes...

It would be nice to create a condition in the Front rules to allow SPAM emails to be automatically reopened if the sender is a known client. Currently, Front’s rule engine does not support checking the SPAM folder in the rules conditions. As a res...