All ideas

Request Update multiple account properties at once instead of individually.

Problem Creating multiple Dynamic Objects with similar configurations requires building each from scratch, duplicating effort for variations. Request Ability to duplicate an existing Dynamic Object to quickly create variants with modified settings.

Problem description: When using the feature to create a message template, add a contact and potentially other features, if you need to change tab e.g. go to your emails tab (or other tab), in Front to get some information from an email to paste in...

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...

Current Limitations: The thread filter only allows searching by specific tags. There’s no option to exclude threads that contain certain tags. Filtering is based on the latest message date, but not on when a tag was added. Rules only apply to acti...

Problem The Time goals analytics report only displays the score against goals, not the actual average reply time and first reply time metrics needed to evaluate team performance. Request Add average reply time and first reply time metrics for each...

Problem Vidyard videos cannot be embedded in Knowledge Base articles (YouTube, Vimeo, and Loom are supported). When importing articles from other platforms that contain Vidyard videos, the KB importer removes them. Request Support embedding Vidyar...

Problem Knowledge Base articles display "last time edited" metadata, which is unnecessary when using the KB as a FAQ for external clients who only need current information. Request Option to hide the "last time edited" timestamp from Knowledge Bas...

Problem Users color-code calendar events to distinguish meetings by customer or audience for priority management, but cannot set colors when accepting meeting invitations. Request Add the ability to set event color while accepting a meeting invita...

Request Display the chat widget automatically when visitors land on your website, improving initial engagement without requiring them to find or click the launcher.