All ideas

Problem The Instagram inbox does not show read receipts for outbound messages, and messages can only be deleted from Front's history rather than truly unsent as in Instagram's native interface. Request Add read receipts for Instagram messages and ...

Problem Front reminds users to @-mention teammates when forwarding messages. Some users already familiar with this feature find repeated reminders unnecessary. Request Option to permanently dismiss reminders about @-mentioning teammates when forwa...

Problem Smart encoding is disabled for SMS sent through the Twilio channel, forcing inefficient UCS-2 encoding that increases message length and cost. Request Enable Twilio smart encoding for SMS channels to automatically replace special character...

Problem Chatbot handoff options don't include creating a Customer Portal conversation, preventing teams from directing chat visitors to the portal-based support model. Request Add a handoff option to automatically create a Customer Portal conversa...

Problem Macros and quick actions are only accessible from conversations, limiting their usefulness as a cross-team operations platform. Request Enable macro execution from contact, account, and app object cards via quick action buttons.

Problem SMS and voice conversations with the same contact appear as separate threads in Front, unlike Dialpad which merges them into a single conversation. Request Merge SMS and voice conversations from Dialpad when both threads are with the same ...

Problem The chatbot phone number field only accepts US phone format, rejecting international numbers like UK mobile numbers or numbers entered without the country calling code. Request Update the chatbot phone field to accept and validate internat...

Problem When using message variables like {{recipient.first_name}}, contact names may appear in lowercase and require manual capitalization. Request Message variables should automatically capitalize names.

Problem Currently, forms and polls cannot be created directly within Front's message composition experience. Request Integrate Microsoft Forms to enable easy form submission and poll creation directly in Composer.

Keeping an external record of workspace configuration requires periodic polling of the API, which is inefficient and not real-time. To support better auditing and configuration backups, Webhooks integration should be expanded to include admin even...