All ideas

Currently, the listMessages method in the Plugin SDK only lists the messages visible to the user, rather than all messages in a conversation.Although there is a workaround to use the Core API to list messages in the conversation instead, this is n...

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.

Sales teams make use of the merge conversations feature. However the analytics full event export includes no information relating to merged conversations. This makes merged conversations impossible to reconcile. Since merging conversations is a su...

Display domain favicons from senders in the list of conversations.

Request for a setting to display each email in the inbox as opposed to display by conversation/thread. If my customer sends multiple emails before I reply, I tend to lose track and forget to reply one of those emails.

Enable sharing word and excel files through a WhatsApp message

It would be nice to see more video conferencing solutions integrated. We use whereby.com for example. In our case we'd just need a link to be added to the location of an event.

Option to archive a conversation from a team inbox for just one user instead of the entire team

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.