All ideas

Problem When the account is BCC'd on emails, it's usually spam or phishing, but there's no native way to detect and flag these without creating rules for each inbox. Request Add a rule condition that detects when the account is a BCC recipient and...

Problem When drafting emails or adding conversation participants, there's no way to quickly access a curated list of frequently-contacted individuals or groups. Request Allow creating and editing custom contact suggestion lists that can be populat...

Problem Cannot use their own OpenAI API key with Front's AI features. Request Enable customers to use their own OpenAI API key to power Front's AI features.

Request Add Helvetica Neue as an available font option when composing emails.

Problem Users cannot remove specific messages from a conversation without performing a hard delete. There is no intermediate option to hide or trash individual messages while retaining them for audit purposes. Request Allow users to trash (soft-de...

Problem Email draft composition lacks formatting options available in other tools, such as horizontal lines and format painter. Request Add support for inserting horizontal lines and format painter tool in email drafts.

Problem Unassigned conversations with a Waiting status don't appear in the Unassigned view, creating a blind spot where messages can be missed. Request Display all unassigned conversations regardless of status in the Unassigned view.

Problem Knowledge Base articles can't be easily printed or shared in a format suitable for offline use or for people without company access. Request Enable printing of Knowledge Base articles in a clean, printable format that can be used in meetin...

Problem Discussions lack template support, forcing teams to manually copy and paste recurring framework text for different discussion types, wasting time. Request Create discussion templates to provide pre-formatted frameworks for recurring discus...

Problem During service outages or sparse coverage, there is no way to notify customers who open the chat widget about the situation. Request Ability to broadcast status messages to customers in the chat widget during downtime or sparse coverage.