All ideas

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...

Being able to auto-summarize conversation thread for other channels than email

As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

Basically an addition to the 'Save for all' button on the admin view for the SFDC plugin that would allow you to save for a specific team, or teammate Group https://help.front.com/t/q529hj/how-to-enable-and-use-the-salesforce-integration#customizi...

Please make it possible to create personal rules for team inboxes (like tagging for yourself)

Ability to start a new conversation by composing an outbound Telegram message from Front. Currently, the Telegram channel only supports replying to inbound messages.

I want to be able to view full customer conversation history. Our phone system has their number and dumps those sms transcripts into our email inbox. If shopify had synced the contacts with front contacts, then this would work perfectly!