All ideas

Request Display read/unread status indicators in teammate group inboxes to track conversation status.

Problem Currently there's no way to automatically assign conversations to agents based on their SLA urgency, so high-priority messages with tight SLAs may be routed the same way as lower-priority items with longer SLAs. Request Add an assignment o...

I am experiencing a critical issue with Front's automatic signature injection that significantly impacts our professional communication and workflow efficiency. Problem Description: When composing new messages, Front automatically adds a default s...

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

Problem SMS delivery failures in Dialpad channels (e.g., messages sent to landline numbers) go unnoticed with no alert or indication of failure. Request Display clear notifications or failure messages when SMS delivery through Dialpad fails.

Problem Viewing a conversation marks all messages as read, even if you only read the most recent ones. This causes older unread messages to collapse, making it hard to track which specific messages you've reviewed in long conversations. Request Ma...

Problem When one teammate reads a conversation in a shared inbox, it doesn't show as read for other teammates. Request Add a setting to sync read/unread status across all members of a shared inbox.

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...

Problem When customers fill out (or skip) pre-chat form fields, those values overwrite existing contact information even if the new data is blank or incorrect. This corrupts known-good contact details. Request Don't overwrite existing contact info...

Problem Current SMS integration options (Dialpad, Twilio) are large platforms; retailers need a lighter-weight SMS solution. Request Add integration with Ikeono SMS service.