All ideas

Request Add analytics and metrics reporting for connectors to help teams track integration usage and performance.

Problem Conversations can only be moved between inboxes, not shared. When multiple teams need to collaborate on the same conversation, moving it removes it from one inbox, even though it's relevant to both teams. Request Add the ability to share c...

Problem Permanently deleting conversations requires clicking into each message individually and confirming, and there is no bulk delete option, making it very time-consuming to purge unwanted conversations like calendar notifications. Request Add ...

Currently, if a user prefers using Dark Mode for the overall interface but wants to view or compose emails with a white/light background, there isn’t an option to lock that preference in. I’m proposing a setting similar to what Outlook offers, whe...

Problem Personal tags no longer stand out visually in the interface, making it harder to spot important personal tasks and updates. Request Make personal tags bold or otherwise visually distinct so they stand out among other updates.

Problem Viewing a conversation marks all messages as read, even if you only read the most recent ones. This causes older unread messages to collapse, making it hard to track which specific messages you've reviewed in long conversations. Request Ma...

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...

Problem When customers fill out (or skip) pre-chat form fields, those values overwrite existing contact information even if the new data is blank or incorrect. This corrupts known-good contact details. Request Don't overwrite existing contact info...

Problem Users of shared inboxes, especially non-administrators, cannot see who else has access to the inbox. This limits visibility and makes coordination harder. Request Display a list of users with access to a shared inbox so all members can see...

Problem Calendar invitation emails have a fixed format that cannot be customized, limiting flexibility. Request Add customization options for calendar invitation email content.