All ideas

Problem The downloads folder automatically opens after downloading attachments, interrupting the user's workflow. Request Change the default behavior to not open the downloads folder after downloading attachments.

Request Show a visual indicator when an email invitation has been forwarded.

Request Add a keyboard shortcut to remove all text formatting from selected text.

Problem Exchange Online users can report phishing in Outlook, but Front lacks this capability, preventing training of Microsoft's spam and phishing filters from within Front. Request Add a report phishing button integrated with Exchange Online to ...

Problem Unsubscribing from a mailing list in a personal inbox can inadvertently affect shared inboxes. Request Add an option to specify whether an unsubscribe action applies only to a personal inbox or to shared inboxes as well.

Problem Sentry's User Feedback feature is not connected to Front, leaving customer feedback scattered across tools. Request Integration to pipe Sentry user feedback into Front inboxes.

Problem External users who don't have Front login accounts cannot receive chat transcripts, unlike some competing platforms that offer this capability. Request Email chat transcripts to external users who don't have Front accounts.

Problem When reviewing Smart QA scores by category, N/A grades clutter the results for emails that weren't graded in that category. Request Add a filter to exclude N/A grades when reviewing Smart QA scores for each category.

Problem The contact panel displays the most recent email sender, but for customer-focused workflows, the initial customer contact is more relevant. Request Display the first inbound customer contact in the conversation instead of the most recent s...

Problem Custom fields are created globally and cannot be restricted to a single account, creating confusion when some fields don't apply to all accounts. Request Allow creation of custom fields that apply to only one specific account.