All ideas

Problem The downloads folder automatically opens after downloading attachments, interrupting the user's workflow. Request Change the default behavior to not open the downloads folder after downloading attachments.

Problem Sentry's User Feedback feature is not connected to Front, leaving customer feedback scattered across tools. Request Integration to pipe Sentry user feedback into Front inboxes.

Problem Front does not hold HDS (Hébergeur de Données de Santé) certification, which is mandatory in France for any organization hosting or processing personal health data. This blocks adoption by healthcare-related organizations subject to French...

Problem When scheduling a meeting related to an email conversation, the meeting invitation doesn't appear in the conversation history; customers must schedule through the calendar separately. Request Display meeting invitations scheduled from a co...

Request Add a native TrustPilot integration to Front, enabling teams to monitor and respond to customer reviews and feedback.

Problem Contact lists can only be assigned to the To field, not CC or BCC. Request Support CC and BCC field assignments for contact lists.

Problem The dashboard shows assigned conversations per agent, but doesn't show message volume; since agents do work in other systems too, assigned conversations don't accurately reflect workload. Request Add a dashboard metric to display sent mess...

Problem When using rules to update custom fields, the field updates every time the rule triggers, leading to repetitive updates in long conversations. Request Add an option to control custom field update frequency: update only once or every time t...

Problem External users who don't have Front login accounts cannot receive chat transcripts, unlike some competing platforms that offer this capability. Request Email chat transcripts to external users who don't have Front accounts.

Request Update multiple account properties at once instead of individually.