New conversations that were started by end customers.
ADMIN RESPONSE
Jul 23, 2025
Your idea is now live and open for voting.
Guest
Aug 26, 2025
This is particularly useful for WhatsApp. Right now we can only see Total Conversations (both initiated by a customer and by our team combined). The Inbound designation is available because we can see it in the Export, and we can already see "New Messages Received" and "New Conversations" but for some reason not "New Conversations Received".
This is particularly useful for WhatsApp. Right now we can only see Total Conversations (both initiated by a customer and by our team combined). The Inbound designation is available because we can see it in the Export, and we can already see "New Messages Received" and "New Conversations" but for some reason not "New Conversations Received".