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Status Backlog
Categories Customer Portal
Created by Guest
Created on Dec 11, 2023

RELATED IDEAS

Allow customers to mark conversations solved

Problem
There's no way for end customers or agents to confirm conversation resolution, which is important for tickets that serve as proof of completion.

Request
Allow end customers and agents to manually mark conversations as solved or resolved.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Admin
    Stéphane Renault
    Jan 8, 2024

    Hi Pierre, thank you for your request. Have you considered using tags for this? Can you share more on the reason(s) it would not be enough for your use case? Thank you

    2 replies