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Status Backlog
Categories Customer Portal
Created by Guest
Created on Dec 11, 2023

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Allow for end customer and/or user to manually solve a conversation

Our tickets / emails are proof of completion - delivery, and as such we need to be able to have proof that the ticket/email was "closed/solved/resolved" through end customer or agent aknowledgement

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Admin
    Stéphane Renault
    Jan 8, 2024

    Hi Pierre, thank you for your request. Have you considered using tags for this? Can you share more on the reason(s) it would not be enough for your use case? Thank you

    2 replies