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Status Backlog
Categories Live dashboard
Created by Guest
Created on Jun 18, 2025

Show sent message count per agent

Problem
The dashboard shows assigned conversations per agent, but doesn't show message volume; since agents do work in other systems too, assigned conversations don't accurately reflect workload.

Request
Add a dashboard metric to display sent message count per agent.

  • ADMIN RESPONSE
    Jul 30, 2025

    Your idea is now live and open for voting.

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