RELATED IDEAS
Add social preview images to Help Center articles
Problem
When Help Center articles are shared on social channels like X, they lack preview images. This makes the links less compelling and harder for users to verify they're legitimate support resources.
Request
Allow Help Center articles to include custom social preview images that display when shared on social media platforms.
This seems like such a basic request, I’m amazed this doesn’t exist. When we share articles on Facebook groups and via Whatsapp support channels, it just comes up as a blank white square. Ideally it would be possible to set a custom SEO description and preview image on an article level but if that’s too difficult then at least set it to scrape the first image on the article.