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Status Backlog
Categories Workflows
Created by Guest
Created on Apr 7, 2025

Add test button for CSAT rules

Problem
Other rule types have a 'test conversation' button to verify rule behavior before deployment, but CSAT rules do not have this testing capability.

Request
Add a test button to CSAT rules so users can verify the rule is working correctly (e.g., ensuring CSAT only triggers for specific users or tagged conversations).

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