Add a new idea Subscribe
Status Already available
Categories Insights
Created by Guest
Created on Apr 14, 2025

RELATED IDEAS

Allow to exclude email threads with only one email from analytics

When analyzing one person's stats, I would like to exclude the email threads that only have one email without an answer.

They could be considered as automatic emails (example: someone has accepted my calendar invite).

  • ADMIN RESPONSE
    Jul 30, 2025

    Your idea is now live and open for voting.

  • Attach files
  • Admin
    Laurent Meyer
    Jul 30, 2025

    Hello,

    The workaround for this would be to use a dedicated ticket status in the "resolved" category, that would be attributed to all the conversations you don't want to report on. Then you can exclude these conversations using the dedicated filter.

    Best regards,

    Reply