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Status Backlog
Categories Chatbots
Created by Guest
Created on Jul 13, 2023

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database.


Customer: What's my order status? My Order # = 12345

Chatbot: Status is "Shipped"

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