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Status Backlog
Created by Guest
Created on Jun 29, 2023

Configure Instagram to log DMs & Comments into separate inboxes

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and DMs be pushed to separate inboxes.

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    Robby Peters
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    Aug 3, 2023

    Hey Alex --


    Robby from Front's product team here. Are you seeing DMs and Comments threaded into the same conversation? Our IG integration should split these into separate conversations by default.

    2 replies