Show anonymous chat users as 'Visitor'
Problem
Unverified chat visitors (users not logged in) appear in conversations with random generated names instead of a consistent identifier.
Request
Display all unverified users as 'Visitor' to provide a consistent, clear way to identify anonymous users in conversations.
Agreed! 100 votes for this! Take this up as urgent matter, Front team! Crisp chat had this feature and it made life easier. Now our agents think that Blue Lynx is the name of a customer. What if you run out of Color and Animal names?