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Status Backlog
Categories Live Chat
Created by Guest
Created on May 16, 2023

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.

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  • Guest
    Aug 15, 2025

    Agreed! 100 votes for this! Take this up as urgent matter, Front team! Crisp chat had this feature and it made life easier. Now our agents think that Blue Lynx is the name of a customer. What if you run out of Color and Animal names?