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Status Backlog
Created by Guest
Created on Jul 27, 2023

Variable/tag for displaying assigned teammate's name within a message

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail.

Front has the option to make signature templates dynamic, by using the {{}} tag within a signature template. This tag will automatically insert the full name of the Front user which is actually sending the message.

Instead of this, we would prefer to have a {{}} tag, which automatically inserts the full name of the Front user which has been assigned to the conversation at the places we are using this tag (in our case: within the signature template).

This ensures that our customer will constantly see the same contact person's name within the signature, even if another colleague has actually answered the message, on behalf of the assigned teammate to the particular conversation.

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