All ideas

Problem Everyday actions like linking conversations, adding tags, setting custom fields, and associating objects are buried behind multiple menu levels, often requiring 3+ clicks to reach. While not a major issue in isolation, the accumulated fric...

Problem Finding private tags becomes very time-consuming when a large number of company-wide tags are available. Private tags get buried in the list if they haven't been used recently. Request Add the ability to filter by 'private' category when a...

Problem The recent searches list displays only 3 entries, limiting access to recent search history. Request Increase the default number of recent searches displayed from 3 to 10, or provide an option to expand the history.

Problem When creating rules based on template content, users must manually copy template body text into rules. Request Allow rules to be created directly from templates, so you can define automation like 'If this template is used, then do X' witho...

Problem Some Instagram DM features (certain attachments, stickers, message history) aren't available in Front, requiring agents to view conversations in the original Instagram app or Meta Business Suite. Request Add a direct link within Front conv...

Problem When proposing meeting times, the suggested time slots remain available for others to book, risking double-booking of proposed times. Request Automatically and temporarily reserve proposed times in the user's calendar until the recipient c...

Problem Company tags are visible to all workspaces, but some departments don't need access to all company tags (e.g., HR and Finance don't need Sales or Operations tags). Request Allow administrators to control which workspaces have access to spec...

Problem The fetch rules API endpoint returns only minimal information (name and actions), making it difficult to work with rules programmatically—especially when importing rules via CSV, which require inbox IDs and tag IDs. Request Return addition...

Problem Scheduling links and confirmation emails display "Front" branding instead of the company name, creating confusion for clients. Request Allow custom branding on scheduling links and related communications.

Request Allow marking calendar events as remote or in-office meetings. This provides clear visibility on the meeting format and helps with scheduling decisions.