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    Split billing permissions from Company admin status

    Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...
    about 5 years ago in Increase granularity of admin permissions 0 Backlog

    Better alerting when an email fails to send.

    When an email fails to send because of a suppressed or incorrect email, an emailed alert should accompany this. I'm finding the small note in the comment section of the message isn't helpful when using Send & Archive.
    almost 3 years ago in P3 display / Triage - get to inbox 0 0 Backlog

    Make certain sections, categories and articles on the Front Knowledge Base locked so only certain people can edit them

    We have our HR policies on our knowledge base as well as team specific processes and information for training etc, and we have had to revoke certain knowledge base content creator's access to edit their team specific processes because we do not wa...
    about 2 years ago in Knowledge Base 0 Backlog

    CSAT: instant rating capability

    No description provided
    over 3 years ago in CSAT 0 Backlog

    Chat CSAT: allow to proactively leave feedback

    No description provided
    over 3 years ago in CSAT / Live Chat 0 Backlog

    Link to standalone front chat window so customers don't need to embed on a website

    Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
    over 3 years ago in Live Chat 2 Backlog

    search contacts in the API using the email

    add a parameter in the contact list request to search with the emails
    almost 3 years ago in Core API 2 Backlog

    Support alphanumeric sender ID

    No description provided
    over 4 years ago in Other channels / Twilio 0 Backlog

    Dedicated Snooze permission

    Restricting who can snooze without blocking archive permission.
    over 1 year ago in Admin Experience 0 Backlog

    Hyperlink Rules and Templates from desktop app

    Today, if i want to share a link to a template or a rule, I have to open Front on my web browser (vs app) and copy the URL Would be great to be able to be able to hyperlink directly from the desktop app
    almost 3 years ago in Desktop 0 Backlog