All ideas

Currently, when guest users @mention a teammate, that teammate will only be notified if they are already subscribed to the conversation. It would be nice if guest users could ping any teammate that has access to the conversation, rather than only ...

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...

Bcc's and rule actions can already be used to log emails to Hubspot and Salesforce, but not other kinds of messages (e.g. SMS messages).

Currently, when a team member responds to an email, it automatically subscribes them. Therefore, the 'shared with me' inbox is rising in volume rapidly. I would like to see the option to turn this off.

I have a use case where I match text patterns in a message body (like ORDER-{digits}) and want to convert all matches to markdown links ( `[ORDER-123](https://example.com/orders/ORDER-123)` ) Right now this is not supported - as there's no way to ...

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...

Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...

Ignore the 'merge' suggestion when it's not appropriate to combine emails. Not being able to ignore causes accidental email merges which causes bigger issues with the threads.

We have created several custom apps tailored to specific teams within our organization. However, we are currently unable to limit these apps to specific workspaces, so they are applied companywide. This has led to some confusion and frustration am...