All ideas

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...

Problem When you see an 'Out of Office' indicator on a teammate, you cannot see their exact out-of-office time range without checking their full profile. Request Display the out-of-office date and time range (e.g., 01/05/2025 9:00am–11:00am) when ...

Problem Users must sign in to the mobile app daily with their email and password. Long email addresses make this process tedious and error-prone. Request Support biometric login (Face ID, Touch ID) on the mobile app to enable quick sign-in without...

Problem Currently, calendar events cannot be tagged, limiting the ability to organize and categorize events alongside other Front conversations and activities. Request Enable adding tags to calendar events to support organization and categorization.

Problem Staffing goals can only be set at daily level, but teams need visibility on how many people are needed at different times throughout the day to optimize coverage and scheduling. Request Allow staffing goals to be set at the hour level so t...

Problem The 'Seen' indicator doesn't show who specifically read an email or when, providing limited visibility into message status. Request Add email read receipts showing who read the email and when, or at minimum add an option to request read re...

Problem APIs like Okta require custom HTTP Authorization header prefixes (e.g., SSWS) that Front doesn't support when configuring server connections. Request Support custom authorization header prefixes when setting up server connections for Dynam...

Request Add Tawk.to as a source for importing knowledge base content.

Problem Currently, there's no way to view how many people opened a given outbound email, or associated metrics like open rate. Request Enable analytics reporting on outbound email opens, including open count and open rate.

Problem When retrieving chatbot conversations through the API, message attribution (who sent each message) requires parsing HTML style attributes, making it difficult to programmatically determine conversation structure. Request Expose chatbot tra...