All ideas

Request Support the Chinese language in the Front interface and user experience.

Problem Customers cannot screen-share or video conference directly in Front Chat, requiring them to use external applications or leave the widget to enhance conversations. Request Add native screen-sharing and video conferencing capabilities direc...

Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...

Problem When WhatsApp encounters errors on the mobile app, error codes aren't visible to users. Request Show error codes when WhatsApp errors occur on mobile.

Problem The vacation responder only sends to each recipient once every four days, but rules-based auto-replies can send on every message. This limits vacation responder flexibility for certain use cases. Request Add an option to the vacation respo...

Problem When a conversation is split, the new conversations are created with a default status rather than retaining the status of the original conversation. Request Provide an option to preserve the original conversation status when splitting, so ...

Problem Front performance can degrade over time, particularly when opening attachments. Request Add automatic cache clearing and refresh on a scheduled basis, rather than requiring manual per-user clearing.

Problem When filling out the collect teammate answer form, closing the popup or switching windows causes all entered data to be lost. Request Add autosave functionality so users can switch to Front to gather information and return without losing t...

Problem When manually adding tags to conversations, frequently used tags are buried in a long dropdown list, requiring users to scroll to find them. Request Allow pinning frequently used tags so they appear at the top of the tag dropdown for quick...

Problem Knowledge Base analytics include views from internal team members, making it difficult to see only customer engagement. Request Filter Knowledge Base analytics to exclude users who are signed in to Front.