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2
VOTE
Use AI to create dynamic message templates from a base template.
A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
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3
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6
VOTE
Return search results where matches are all in the same message (and not split in the conversation)
Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
1
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4
VOTE
4
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2
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4
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4
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6
VOTE
Duration-type dynamic variables & custom fields
Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
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3
VOTE
Pin parent tag and ALL nested tags to sidebar
Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...
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