All ideas

Problem Slack messages containing attachments over 25MB fail to import entirely, leaving users unaware why messages are missing. Request Import the message text and drop only the oversized attachment, with a warning that the attachment was exclude...

Problem Teams with large conversation backlogs lack visibility into how long conversations have been unresolved. Request Track and display the age of unresolved conversations, including average age and volume breakdowns by duration (1 day, 2 days,...

Problem App developers must go through Front staff to publish apps to the App Store, creating a bottleneck and slowing the publication process. Request Enable developers to directly upload files, create app listings, preview, and submit to the App...

Problem Users can only create static account lists and cannot organize accounts based on changing criteria like custom field values. Request Enable dynamic account lists that automatically include or exclude accounts based on custom field values a...

Problem When WhatsApp encounters errors on the mobile app, error codes aren't visible to users. Request Show error codes when WhatsApp errors occur on mobile.

Request Add integration with Teamwork.com to link tasks to conversations, create tasks, and view client tasks.

Problem Teams need to add calendar links and other customizations to centrally managed signatures, but can only apply the same signature to all users. Request Support conditional syntax (like if/then logic) in signatures to conditionally include o...

Problem Currently, calendar events cannot be tagged, limiting the ability to organize and categorize events alongside other Front conversations and activities. Request Enable adding tags to calendar events to support organization and categorization.

Request Use AI-powered translation to translate email subject lines into different languages.

Problem When manually adding tags to conversations, frequently used tags are buried in a long dropdown list, requiring users to scroll to find them. Request Allow pinning frequently used tags so they appear at the top of the tag dropdown for quick...