All ideas

Request Set a default font that applies to all outbound messages across the platform.

Request Enable tag creation directly within the mobile app.

Problem Quoting selected text currently requires mouse interaction, breaking the keyboard-only workflow. Request Add a keyboard shortcut to quote selected text in messages.

Problem In the Zoho plugin, field visibility can be configured for viewing modules (contacts, leads), but there's no way to hide fields from the create and edit user interfaces. Request Add the ability to hide specific optional fields from the cre...

Problem Internal comments can be added through the Core API but cannot be deleted. Request Add delete capability for internal comments via Core API.

Problem Tags must be edited individually. One team had to manually edit 100+ tags one-by-one to apply a single setting change across all tags. Request Add bulk edit functionality to modify tag settings across multiple tags at once.

Request Include Smart QA quality metrics in the Team Performance table alongside response time and handle time, for a complete view of teammate performance.

Problem Contact lists created in one team cannot be easily shared with other teams, and their access scope cannot be changed even by company admins. Request Allow contact lists to be duplicated or copied from one team to another (or from team to c...

Problem Conversation views default to expanded emails. Users must manually collapse messages in every conversation to see a concise thread view. Request Allow users to set a default view preference (expanded or collapsed) for email threads within ...

Problem Macros can only draft messages, not send them, so sending requires a separate action. Request Add a macro action to send a message and execute follow-up actions (set status, snooze) in a single step.