All ideas

Request Enable tag creation directly within the mobile app.

Problem Instagram post links currently point to static media URLs on Instagram's CDN rather than the actual posts, and carousel posts only display the first image. Request Update Instagram links to point directly to the post URL on Instagram.

Problem App developers must go through Front staff to publish apps to the App Store, creating a bottleneck and slowing the publication process. Request Enable developers to directly upload files, create app listings, preview, and submit to the App...

Request Add dedicated analytics and reporting for app objects to track their usage and impact.

Problem Aircall calls are automatically assigned when routed to Front, which hides them from the shared inbox view and separates them from Aircall invoice tracking. Teams must manually unassign calls to maintain visibility and proper invoicing. Re...

Problem When multiple people use the same scheduling link, all resulting meetings have the same generic name, requiring manual renaming. Request Automatically generate unique meeting names based on who scheduled the meeting and relevant context.

Request Add support for inline code and code block formatting (using backtick and triple-backtick notation) in the message composer, with appropriate styling. Context Helpful for teams responding to developer support requests.

Problem When a conversation starts on one channel (such as chat), there is no easy way to transition it to another channel type like email, SMS, or WhatsApp. Request Allow continuing a conversation across different channels.

Request Add integration with Teamwork.com to link tasks to conversations, create tasks, and view client tasks.

Problem Teams need to add calendar links and other customizations to centrally managed signatures, but can only apply the same signature to all users. Request Support conditional syntax (like if/then logic) in signatures to conditionally include o...