All ideas

Problem CSAT survey links are visible to all participants in WhatsApp conversations, including teammates who might fill out the survey for themselves. Request Hide CSAT survey links in WhatsApp conversations.

Problem Viewing all teammate calendars in a single view becomes cluttered and unreadable, making it difficult to check individual availability. Request Enable split or separate calendar views to display individual teammate availability clearly.

Problem Knowledge Base articles only support static content, limiting the ability to use animated explanations or demonstrations. Request Support uploading and embedding GIFs in Knowledge Base articles, similar to the functionality available in Di...

Problem All sent emails are labeled "Me" in the sender line, making it difficult to find and distinguish between emails sent by different teammates. Request Display the sender's actual name instead of "Me" in the sender line.

Request Connect Shortcut project management tool with Front to streamline workflow and information sharing.

Problem When sending email through Front with an Outlook account, the email trail is missing critical information like subject line and CC field, particularly when sending to Gmail users. Outlook-to-Outlook trails show complete, standardized forma...

Problem Sequences require sending individual emails to each recipient and don't support multiple recipients in a single email send. Additionally, To/Cc/Bcc fields don't accept multiple recipients. Request Add support for multiple recipients in seq...

The Problem: When an Instagram user replies to a specific message in a DM conversation (using Instagram's long-press > "Reply" feature), the message does not appear in Front at all. The conversation doesn't reopen, snoozes aren't cancelled, and...

Problem When a teammate cannot access their password recovery email (e.g., through Outlook or Gmail), there is no way for admins to help them regain access to Front. Request Allow company admins to reset a teammate's password and share temporary c...

Problem Teams cannot designate a preferred email or phone number for contacts, making it unclear which communication method to use when reaching out, especially for contacts with multiple email addresses and phone numbers. Request Allow teams to s...