All ideas

Problem Viewing all teammate calendars in a single view becomes cluttered and unreadable, making it difficult to check individual availability. Request Enable split or separate calendar views to display individual teammate availability clearly.

Problem Knowledge Base articles only support static content, limiting the ability to use animated explanations or demonstrations. Request Support uploading and embedding GIFs in Knowledge Base articles, similar to the functionality available in Di...

Problem When sending email through Front with an Outlook account, the email trail is missing critical information like subject line and CC field, particularly when sending to Gmail users. Outlook-to-Outlook trails show complete, standardized forma...

Problem Call recordings and transcripts from the Dialpad integration are visible to all inbox members regardless of recording visibility restrictions set in Dialpad itself. Request Enforce Dialpad's recording access permissions in Front so only au...

Problem Each Aircall call creates a separate conversation instead of threading calls from the same number together, preventing agents from viewing previous calls with the customer or understanding the conversation history. Request Support call thr...

Problem Partner developers have no notification when a user disables their app in Front, so they cannot handle appropriate cleanup actions in their backend systems. Request Send a webhook notification when a user disables an app, similar to the no...

Problem AI answers in chatbots use a single Knowledge Base, but some customers need different KB content depending on customer context or attributes. Request Support selecting different Knowledge Bases for chatbot AI answers based on customer attr...

Problem The 'granted through' section for teammate inbox access is unclear and does not accurately reflect how access was granted, whether directly or through teammate groups. Request Show all access sources, including all teammate groups through ...

Request Ensure Front Chat meets ADA accessibility standards for users with disabilities. This makes the product accessible to a broader audience. Context ADA (Americans with Disabilities Act) compliance is essential for public-facing chat features.

Problem Only WhatsApp text templates are currently supported; other content types (quick replies, cards, list pickers) cannot be used from Front. Request They want Front to support all WhatsApp template content types to enable access to the full r...