All ideas

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...

In the phones app, it would be nice to be able to create a new tag while on the road.

Add shortcut for quote selected text

Ideally, this should be preventing reopening altogether, not just re-closing convos.

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...