All ideas

Problem Contact lists created in one team cannot be easily shared with other teams, and their access scope cannot be changed even by company admins. Request Allow contact lists to be duplicated or copied from one team to another (or from team to c...

Problem When a teammate group's membership is managed by an IdP (e.g., Okta, Entra), the group cannot be edited via the API at all. This prevents admins from controlling contact and contact list access without temporarily disabling IdP sync. Reque...

Request Use AI-powered translation to translate email subject lines into different languages.

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

Problem Conversation views default to expanded emails. Users must manually collapse messages in every conversation to see a concise thread view. Request Allow users to set a default view preference (expanded or collapsed) for email threads within ...

Request Set a default font that applies to all outbound messages across the platform.

Request Organize and manage work shifts at the teammate group level.

Problem When using the API to reply to conversations, the subject line automatically becomes 'Re: [original subject]' and cannot be changed back via the update conversation API. Request Add the ability to update a conversation's subject line throu...

Problem Calendar events can't be created, updated, or deleted programmatically. Request Provide API endpoints to create, update, and delete calendar events.

Problem Teams working across multiple time zones have difficulty quickly determining what time it is for colleagues in other locations when scheduling or referencing calendar events. Request Display a secondary time zone in the calendar view and w...