All ideas

Request Add analytics metrics to track which teammate assigned each conversation.

Problem When multiple people use the same scheduling link, all resulting meetings have the same generic name, requiring manual renaming. Request Automatically generate unique meeting names based on who scheduled the meeting and relevant context.

Problem Views automatically show either 'Open' or 'Unassigned/Assigned' tabs based on whether they have assignee filters, making it impossible to customize tab display per view. Request Allow admins to manually configure which tab type (Open or Un...

Problem Inbox status tabs (e.g., Open, Archived) share a single sort order across all tabs, forcing users to switch sorting constantly to view conversations in their preferred order per tab. Request Allow independent sort order configuration for e...

Problem Support agents and managers cannot easily determine how fresh the metrics data is that they're viewing. Request Display the exact age or last-updated timestamp for metrics so users can assess data freshness.

Problem Front currently supports Facebook comments and direct messages, but messages from Facebook Lead Ads do not sync into Front. Request Add support for Facebook Lead Ads as a channel to capture lead ad messages in Front inboxes.

Problem When using the API to reply to conversations, the subject line automatically becomes 'Re: [original subject]' and cannot be changed back via the update conversation API. Request Add the ability to update a conversation's subject line throu...

Problem When Twilio rejects automated API messages (e.g., due to STOP replies), failed messages lack sender attribution and remain invisible in conversations, creating a 'black box' where conversations reopen without visible cause. Request Surface...

Problem Signatures can use Account custom field variables, but not Inbox custom field variables, forcing users to use Account fields which creates confusion since they only appear after a contact is linked. Request Allow signature template variabl...

Problem Tags cannot be isolated between inboxes within the same team; manual tag-to-inbox assignment is the only way to prevent tags from being visible across all inboxes. Request Provide an API to programmatically associate tags with specific inb...