Request Add analytics metrics to track which teammate assigned each conversation.
ADMIN RESPONSE
Jul 25, 2025
Your idea is now live and open for voting.
Guest
Aug 11, 2025
we wan to know for our Agents Performance if they are proactive in finding and assigning conversations for themselves or if they wait for a Manager to assign them to them.
we wan to know for our Agents Performance if they are proactive in finding and assigning conversations for themselves or if they wait for a Manager to assign them to them.