All ideas

Problem Views allow including specific tags, but not excluding them, forcing users to build complex filter combinations when they want most content except a few tags. Request Add the ability to exclude specific tags from views so users can see all...

Problem The tracking pixel's alt text displays 'Sent from Front' in email clients that don't show inline images, which may not align with company branding or messaging preferences. Request Allow customizing the alt text displayed for the email tra...

Problem The support portal title is fixed as 'Requests' and cannot be customized. Request Allow using the configured Help Center Name as the support portal title.

Request Include Smart QA quality metrics in the Team Performance table alongside response time and handle time, for a complete view of teammate performance.

Request Support the Chinese language in the Front interface and user experience.

Problem Admins cannot convert workspace-scoped tags to company-wide tags or merge duplicate tags across workspaces, leading to fragmented tagging after workspace restructuring or tag imports. Request Provide tools to convert workspace tags to comp...

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

Problem Macros can only draft messages, not send them, so sending requires a separate action. Request Add a macro action to send a message and execute follow-up actions (set status, snooze) in a single step.

Problem Currently, calendar events cannot be tagged, limiting the ability to organize and categorize events alongside other Front conversations and activities. Request Enable adding tags to calendar events to support organization and categorization.

Problem Knowledge Base analytics include views from internal team members, making it difficult to see only customer engagement. Request Filter Knowledge Base analytics to exclude users who are signed in to Front.