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Ability to archive / undelete message templates

This is truly useful for very large companies.
about 3 years ago in Object/resource management 2 Backlog

Individual rules applying to shared conversations

No description provided
about 3 years ago in Other (workflows) 0 Backlog

Hover state for p2

When using the compact view, can we create a hover state similar to in the analytics view?
over 1 year ago in Client Platform 0 Backlog

Ability to remove context links in bulk

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.
over 1 year ago in Developer Platform 0 Backlog

Totango integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Pin or unpin comment via API

No description provided
over 2 years ago in Resources 0 Backlog

Jira - customize status changes and their impact on conversations

No description provided
over 2 years ago in Existing integrations 2 Backlog

Context Links should contain conversation attributes

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
over 1 year ago in Developer Platform 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
over 1 year ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Keyboard shortcut: use keyboard arrows to move from P2 to P3 to scroll down P3

Keyboard users scrolling down P2 using the down arrow would like to move to P3 using the right arrow to then use the down arrow to view whole email if too long to fit to view
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog