All ideas

Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...

ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.

A way to quickly view all waiting and open statuses for tickets!

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.

Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...

It would be great to have content localization built into the knowledgebase. Have multiple versions of a page, for example a version for Ireland and a version for the US. The link/url to the page remains the same and the site will show the correct...

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.

https://frontjira.atlassian.net/browse/PB-1183

Custom fields that are created for some module (e.g. contacts, leads) are not visible in Front either for edit or update. It would be great to be able to show these fields based on the plugin settings in Front.