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    Live Dashboard - Filter on Accounts

    Would be great to have a view of the current situation for a specific customer.
    9 months ago in Live dashboard 1 Backlog

    Return search results where matches are all in the same message (and not split in the conversation)

    Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
    about 4 years ago in Matching 1 Backlog

    Segment.io integration

    https://frontjira.atlassian.net/browse/PB-1183
    almost 5 years ago in New integration requests 0 Backlog

    Satisfaction metric: bad to good ratings

    As a support leader, I want to flag when my team was able to improve the relationship
    over 1 year ago in CSAT 0 Backlog

    Workload report: add 'New workload' and 'Closed workload' metrics

    No description provided
    over 1 year ago in Existing metrics 0 Backlog

    Being able to host multiple form channels in KB vs. hosting them as separate resource links

    Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
    over 1 year ago in Knowledge Base 0 Backlog

    Duration-type dynamic variables & custom fields

    Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
    about 4 years ago in Smart rules 0 Backlog

    Ability to create account lists dynamically

    I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)
    almost 3 years ago in Contacts 0 Backlog

    Calendar Feature

    There should be a calendar available in front without having to link it to an outside email source such as Gmail.
    about 2 years ago in Core Product Experience 0 Backlog

    Allow to Download Inline Images from WhatsApp senders

    Currently in the desktop app is not Possible to dowload Images send from Senders. you need to switch to browser and download via right click.
    about 2 years ago in Desktop / Developer Platform 0 Backlog