All ideas

Problem Currently, teammate tags can only be pinned during tag creation. If a tag isn't pinned initially, there's no way to pin it later without recreating the tag. Request Enable pinning teammate tags from the tag edit flow, not just during creat...

Problem Customers cannot screen-share or video conference directly in Front Chat, requiring them to use external applications or leave the widget to enhance conversations. Request Add native screen-sharing and video conferencing capabilities direc...

Problem Calendar events can't be created, updated, or deleted programmatically. Request Provide API endpoints to create, update, and delete calendar events.

Problem Adding workspaces to API tokens requires creating entirely new tokens, forcing all applications using the token to be reconfigured. Request Allow editing existing API tokens to add or remove workspaces without requiring token replacement.

Request Automatically populate recipient fields when using message templates. This streamlines messaging workflows and reduces manual entry.

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

Problem The tracking pixel's alt text displays 'Sent from Front' in email clients that don't show inline images, which may not align with company branding or messaging preferences. Request Allow customizing the alt text displayed for the email tra...

Request Support the Chinese language in the Front interface and user experience.

Problem Views allow including specific tags, but not excluding them, forcing users to build complex filter combinations when they want most content except a few tags. Request Add the ability to exclude specific tags from views so users can see all...

Request Organize and manage work shifts at the teammate group level.