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Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
over 2 years ago in Existing integrations 1 Backlog

Ability to add custom emojis

Add custom emojis with company logos to better organize emails. We currently work wither a number of different wholesale partners (with the list growing) and adding a tag that's associated with their logo rather than just a color would be very hel...
7 months ago in Core Product Experience 0 Backlog

Support syncing non-email messages to Hubspot and Salesforce with "send to" rules

Bcc's and rule actions can already be used to log emails to Hubspot and Salesforce, but not other kinds of messages (e.g. SMS messages).
over 2 years ago in Existing integrations 0 Backlog

Option: Do not automatically subscribe a teammember

Currently, when a team member responds to an email, it automatically subscribes them. Therefore, the 'shared with me' inbox is rising in volume rapidly. I would like to see the option to turn this off.
over 2 years ago in Core Product Experience 0 Backlog

Ability to add custom logo to scheduling link

No description provided
about 3 years ago in Scheduling Links 1 Backlog

Ability to set calendar location as remote or in the office

No description provided
about 3 years ago in Calendar View 0 Backlog

Internal Email Quick Response/Suggested Response

no longer a need to say “Thank you” or acknowledge e-mails internally. Give a “Thumbs-up”, a “heart” or other emojis on an e-mail by clicking the below button. Or Front suggest a response to choose from. It is similar to Teams
almost 2 years ago in Compose - write efficiently with quality 0 Backlog

They want us to restrict access to Prod systems if engineers are based outside of the US

For security purposes
7 months ago in Security 0 Backlog

Auto Provisioning of Office 365 Channels

I am not sure the technical feasibility of doing something like this, but I would like to be able to auto-provision new users' Office 365 channels. Currently we have an SCIM bridge to Entra which adds the team member, but the user then has to manu...
7 months ago in Admin Experience 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
about 1 year ago in Message templates 0 Backlog