All ideas

Problem Smart QA evaluation results cannot currently be used to trigger conditional workflows or automations. Request Enable Smart QA scores and evaluation results to be available as dynamic variables in macros and rules so they can trigger automa...

Problem Images embedded in calendar invites don't display in the calendar view, even though they display properly when the invite is viewed in the inbox. Request Display embedded images in calendar invites so all information is visible directly in...

Request Display a teammate's out-of-office status next to their email address when composing an email draft, similar to how tags appear, so you know their availability before sending.

Allow users to specify the OOO behavior while setting it up to send the responder to a single recipient ONCE IN A SINGLE THREAD in 4 days. This may resolve the response delays as users will be notified immediately. Attached is an example of how th...

Problem Inbox status tabs (e.g., Open, Archived) share a single sort order across all tabs, forcing users to switch sorting constantly to view conversations in their preferred order per tab. Request Allow independent sort order configuration for e...

Problem Support agents and managers cannot easily determine how fresh the metrics data is that they're viewing. Request Display the exact age or last-updated timestamp for metrics so users can assess data freshness.

Problem Front currently supports Facebook comments and direct messages, but messages from Facebook Lead Ads do not sync into Front. Request Add support for Facebook Lead Ads as a channel to capture lead ad messages in Front inboxes.

Problem Portal users must submit tickets to perform common actions like scheduling callbacks or updating account details that could be self-served. Request Surface quick actions on the Portal (similar to macros in the inbox) to enable customers to...

Problem Email notifications for Aircall previously included a clickable link to download call recordings. This functionality is no longer available. Request Restore the ability to download Aircall recordings directly from email notifications.

Problem The Aircall plugin requires manually copying phone numbers to make calls within the Front app. The aircall:// protocol works in web view but shows a "protocol not whitelisted" error when called from the app. Request Whitelist the aircall:/...