All ideas

Problem Teams cannot update their Twilio Account SID or Auth Token within the Twilio SMS channel settings in Front. They must contact Support to make credential changes, which introduces delays. Request Allow admins to update Twilio SMS channel cr...

Problem The list conversations API endpoint sorts results by updated_at but doesn't expose this field in the response, making it impossible to determine conversation recency programmatically. Request Include the updated_at field in the list conver...

Problem The undo send delay applies to all messages, even when immediate delivery is critical (e.g., during a live conversation). Request Option to send immediately and skip the undo send delay when speed is essential.

Request Add a rule action to unsubscribe users from a conversation. For example, unsubscribe the teammate who assigned the conversation when it's reassigned to someone else.

Problem Completing an Asana task automatically reopens the associated Front conversation, which conflicts with some team workflows. Request Provide an option to prevent conversations from reopening when linked Asana tasks are marked complete.

Problem Scheduling links have fixed URLs and cannot be customized with visitor or conversation data, limiting personalization. Request Allow dynamic variables (such as contact name, conversation ID, or custom fields) to be included in scheduling l...

Request Connect Shortcut project management tool with Front to streamline workflow and information sharing.

Problem Forms can only be shared or collaborated on after submission, requiring an extra step to add collaborators after the form is already submitted. Request Allow form submitters to add collaborator email addresses before submission so they can...

Problem The mobile app doesn't support creating linked conversations, a feature available in the web app that is standard practice for this customer's team. Request Add the ability to create linked conversations in the mobile app so users have fea...