All ideas

Personal and Shared views only show an "Open" tab when it has a filter for an assignee. Otherwise, it uses the "unassigned" / "assigned" setting. It would be nice to set the inbox tab setting manually for each view, since the counter next to the v...

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...

This feature would be very helpful to handle duplicate emails.

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.

the green, orange and red dot should be accessible via the api on the teammate object