All ideas

Problem Reply time goals (SLAs) can't be filtered based on dynamic data like Salesforce contacts or other custom fields. Request Support filtering reply time goals using dynamic variables and external data sources.

Request Support CSAT and Smart CSAT surveys for conversations on voice and telephony channels.

Problem The 'granted through' section for teammate inbox access is unclear and does not accurately reflect how access was granted, whether directly or through teammate groups. Request Show all access sources, including all teammate groups through ...

Problem The 'Day & Time' snooze option defaults to 9am, which doesn't match when the user starts their day. Request Allow customizing the default time for the 'Day & Time' snooze option to reduce clicks when snoozing conversations.

Problem Only WhatsApp text templates are currently supported; other content types (quick replies, cards, list pickers) cannot be used from Front. Request They want Front to support all WhatsApp template content types to enable access to the full r...

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

Problem With multiple domains each having different signatures, creating individual signatures is repetitive and inefficient. Request Add a custom image field to mailboxes that can be referenced dynamically in signatures.

Problem Front integrates with HubSpot Deals but not HubSpot Tickets, limiting the ability to connect Front conversations with HubSpot's support workflow. Request Add integration support for HubSpot Tickets alongside the existing Deals integration.

Problem When a visitor opens the chat widget, they're immediately prompted to start a conversation with no option to browse resources or review previous chat interactions first. Request Display a landing page in the chat widget with options to sta...

Request Allow users to customize the order in which team workspaces appear in their left sidebar navigation.