All ideas

Problem When a visitor opens the chat widget, they're immediately prompted to start a conversation with no option to browse resources or review previous chat interactions first. Request Display a landing page in the chat widget with options to sta...

Problem With multiple domains each having different signatures, creating individual signatures is repetitive and inefficient. Request Add a custom image field to mailboxes that can be referenced dynamically in signatures.

Problem A preference exists to unsubscribe when you unassign a conversation yourself, but there is no equivalent setting when a teammate unassigns you. In shared inboxes, when conversations are reassigned, the original assignee remains subscribed ...

Problem Front integrates with HubSpot Deals but not HubSpot Tickets, limiting the ability to connect Front conversations with HubSpot's support workflow. Request Add integration support for HubSpot Tickets alongside the existing Deals integration.

Problem The current keyboard shortcut for regular send (Ctrl+Shift+Enter) is cumbersome, and the default behavior of archiving on send is not always desired. Request Allow customization of keyboard shortcuts so teams can configure Ctrl+Enter for r...

Problem The Front Chat SDK only allows passing custom contact fields, not conversation-specific fields. This forces conversation-level data to be stored at the contact level, incorrectly updating contact records across multiple conversations. Requ...

Request In Jira integration rules, choose whether a comment is added as internal (visible only within Front) or external (visible to all Jira subscribers).

Problem Front syncs Salesforce Contacts and Accounts, but Salesforce Leads—which contain similar customer information and fields—are not synced, limiting lead visibility in conversations. Request Add support for syncing Salesforce Leads into Front...

Problem Chatbot flows don't detect visitor browser language, forcing all visitors to see the same language regardless of their language preference. Request Automatically detect visitor browser language and adjust chatbot conversation flow accordin...

Request Support CSAT and Smart CSAT surveys for conversations on voice and telephony channels.