All ideas

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.

Have an option that allows print to be used without tags listed

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.

I apologise if this idea has been suggested before, but I'm sure many people also get spam emails or have been signed up to a mailing list without knowing it. The idea is to have a front scan an email for an "unsubscribe from mailing list" link in...