All ideas

For instances where a teammate can't access a Front password recovery email from Outlook/Gmail directly, allow admins to reset the password on their behalf, and then share the password with the teammate. This allows them to gain access back to Fro...

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.

Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...

The ability for end-users to "suggest" articles that need to be written by admins, and even create the article, but make it so the admin still needs to review and publish

This would allow multiple people to collaborate on the Knowledge base via push and pull requests. It would also allow us to replace our very expensive Gitbooks subscription and keep everything within Front.

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...

We've had a lot of feedback from the team on OOOs and Vacation Responders. In Outlook, if someone is OOO, you'll see a preview of their OOO message so you can easily copy in their coverage contact instead of waiting for the Vacation Responder to k...

For some workflows, it is more desirable to keep conversations closed after task completion.

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.