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    Facebook channel — support for deleting/hiding comments, liking comments, and sending private messages to comment authors

    No description provided
    almost 3 years ago in Developer Platform 0 Backlog

    Display spam folder counter

    Allow for a user to see a count on Spam mail.
    almost 3 years ago in Core Product Experience 1 Backlog

    Make chat window smaller when browser is not on full screen mode

    When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
    almost 3 years ago in Live Chat 0 Already available

    Live Dashboard - Filter on Accounts

    Would be great to have a view of the current situation for a specific customer.
    7 months ago in Live dashboard 1 Backlog

    Analytics connector: Assembled (WFM)

    Direct integration with the WFM tool Assembled
    over 3 years ago in Exports, API and connectors 0 Backlog

    Define whether a shared channel can be used for outbound messages

    In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
    almost 3 years ago in Admin Experience 0 Backlog

    Display more "oldest conversations" in the Live Dashboard

    No description provided
    about 1 year ago in  0 Backlog

    Asana Integration Option to Suppress Reopen on Task Completion

    For some workflows, it is more desirable to keep conversations closed after task completion.
    over 2 years ago in Existing integrations 0 Backlog

    Improvements to subject line handling in message templates

    No description provided
    over 3 years ago in Message templates 2 Backlog

    Allow "contextual" comments on Drafts

    Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...
    almost 3 years ago in Composer 1 Backlog