All ideas

Problem There's no way to automatically assign Front Academy courses when new users are onboarded. Request Support programmatically assigning Front Academy courses and learning paths to users, for example during user provisioning.

Request Enable keyboard shortcut to quickly mark conversations as read or unread for faster inbox triage.

Problem Notes can be added to individual contacts but not to accounts, making it difficult to log account-level information when different team members interact with the same account. Request Support adding notes at the account level in Contacts.

Problem Dialpad call metrics (talk time, hold time, etc.) aren't visible within Front's analytics section. Request Display Dialpad analytics directly in Front's analytics interface.

Problem Search results are ranked chronologically, making it difficult to find the most relevant result when there are many matches. Request Add an option to sort search results by relevance instead of chronological order.

Problem Currently, the Send to Slack rule action sends a default message format with no customization options. This limits the ability to tailor Slack notifications to specific workflows or provide relevant context. Request Enable customizing the ...

Problem AI tagging model training is slow because it has insufficient sample messages to learn from. Request Improve the AI tagging training process to work effectively with fewer sample messages or accelerate training.

Problem Analytics tables have row limits for display (e.g., 500 rows in CSAT report), forcing users to filter and combine subsets to see complete data. Request Allow increasing or removing row limits when exporting Analytics tables.

Problem When a Zoom meeting is created in Front's calendar, it syncs to Zoom, but canceling it in Front doesn't sync back, leaving orphaned meetings in the Zoom app. Request Synchronize meeting cancellations and removals from Front back to Zoom.

Problem Outbound SMS messages sent via third-party integrations or the Twilio API (not directly from Front) only sync to Front after an inbound reply is received, delaying visibility of sent messages. Request Immediately sync outbound Twilio SMS t...