All ideas

Problem The "Report Phishing" button only reports to Front's team, not to the organization's internal security team. Organizations with their own phishing response process cannot redirect or disable this functionality. Request Allow admins to disa...

Problem In mobile app integrations, links pointing to internal app features currently open in the external mobile browser instead of being handled within the app. Request Allow a custom callback in the mobile SDK to override default link behavior ...

Problem When building macros that create Jira issues, agents cannot select which Jira teammate should be assigned to the issue—the assignment is fixed in the macro configuration. Request Enable macro input capture to include a field for selecting ...

Problem While sequences can send templated emails to many recipients, there's no equivalent bulk SMS feature for notifying multiple clients simultaneously. Request Support sending the same SMS to multiple recipients in separate conversations, simi...

Problem The conversation counter badge shows only shared or personal inbox conversations, not a combined total. Request Allow the badge to display the total conversation count across multiple inboxes (both shared and personal).

Problem Search results are ranked chronologically, making it difficult to find the most relevant result when there are many matches. Request Add an option to sort search results by relevance instead of chronological order.

Problem When users click "Sync Front with Github", there is no confirmation signal or visual feedback, leaving them uncertain whether the sync completed successfully. Request Add a confirmation message or notification when the GitHub sync complete...

Problem Front forms currently only accept a single file attachment per submission; adding a second file replaces the first, even when multiple files are selected at once or added via drag-and-drop. Request Allow multiple file attachments per form ...

Problem Notes can be added to individual contacts but not to accounts, making it difficult to log account-level information when different team members interact with the same account. Request Support adding notes at the account level in Contacts.

Problem Currently, the Send to Slack rule action sends a default message format with no customization options. This limits the ability to tailor Slack notifications to specific workflows or provide relevant context. Request Enable customizing the ...