All ideas

Problem When chat widget visitors return, they cannot view their previous chat conversations or related tickets, losing context of prior interactions. Request Display chat conversation history to returning visitors so they can see prior interactio...

Problem Front contacts aren't accessible in the phone's contacts/directory, and there's no Front account option in the device's contact sync settings (which support Google, Outlook, SIM, etc.), making saved work contacts unavailable when calls com...

Problem Currently, tags can only be set to private (individual use) or shared with an entire team group. There's no way to share a tag with a subset of specific teammates. Request Enable sharing tags with individual teammates or specific teammate ...

Problem Immediate access to new messages encourages compulsive checking and reduces focus, even though compose and search capabilities are still needed. Request Add an "Inbox When Ready" feature (or similar delay, like 10 seconds) that temporarily...

Problem Channel and inbox permissions are linked; granting a user permission to a shared channel also grants inbox permissions, forcing admins to give access to send messages even when they only want to allow channel re-authentication. Request All...

Problem When promoting products via links in email signatures, there is no way to measure how often customers click them or how effective this tactic is. Request Track open rates and click-through rates for links sent in emails.

Problem The app currently opens to the email inbox. Some users want to see their calendar first for immediate visibility of the day's schedule. Request Add a setting to open the app directly to calendar view instead of inbox.

Problem Analytics data cannot be updated after a segment closes, preventing retroactive tagging and filtering of historical data. Request Enable retroactive data updates in analytics segments.

Problem All API tokens have read and write permissions, creating a security risk when sharing tokens with data scientists or for read-only reporting. Request Support creating API tokens with read-only permissions.

Problem Calendar notifications are only sent as pop-ups, which can be easily dismissed without reading, causing events to be forgotten. Request Add the option to receive calendar notifications as emails in addition to pop-ups.